FAQ's

FAQ

 

Where are you based?

All of our ‘Connemara Green Marble’ is guaranteed to come from our family quarry in Connemara, Co. Galway, Ireland. Where we are based.

 

Do you have a retail store?

Yes, our store is in the village of Recess in Connemara. It has been in the Joyce family for 5 generations

 

I would like to purchase something I saw in Joyce's Craft Shop, Recess

If you saw something you wanted to purchase from our bricks and mortar shop, please contact us directly for further information info@joycescraftshop.com

 

Do you wholesale goods?

No, we do not wholesale our jewellery. If you are interested in unworked or dimensional stone please email us and we will direct you to our sister company that specialises in larger pieces of stone info@joycescraftshop

 

 Can I contact you over the phone?

Yes, please call us on +353 95 34604. Our retail shop is seasonal, so please check opening times to make sure we are there. Alternatively you can email us at info@joycescraftshop.com

 

What email address should I use to contact you?

info@joycescraftshop is the contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible.

 

What is your postal address?

Our postal address is Joyce’s Craft Shop, Recess, Connemara Co. Galway Ireland H91Y8PN

 

How long does delivery take?

Dispatch is of course dependent on payment. We post everything through ‘An Post’ (this is the Irish national post system) Our standard delivery times to Europe is up to 10 days. For orders to the rest of the world please allow an additional week.

 

How much is delivery?

Delivery is free

 

Can I track my item?

Yes deliveries are trackable see our how we post

 

How do I know if my item has been dispatched?

You will receive a dispatch confirmation via email, sent to the email address on your order.

 

Can I ship to a different address?

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details, contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed.

 

Can I change the delivery address?

If the order has already left our office, then the delivery address cannot be changed.

 

Do you deliver to my country?

We deliver to most countries worldwide. If there is any issue with delivery to your country we will contact you within three working days.

 

Do I have to pay Customs & import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Any parcels that are refused due to customs charges, the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees.

 

Is it safe to order online?

Yes, we use a third party payment processor to handle Credit/Debit Card information securely. None of your Credit/Debit card information is stored anywhere on this site. Security checks are also made on all payments, to ensure the authenticity of each card payment.

 

Which credit cards do you accept?

We currently accept Visa, Mastercard and PayPal for payments online.

 

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

 

How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processed. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.

 

Can I change/cancel my order?

If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.

 

What is your returns policy?

Please see our returns policy page

 

I bought something from Joyce's Craft Shop, bricks and mortar shop and I would like to return it.

We cannot accept returns on items bought through our bricks and mortar shop through this channel. Please contact us directly at info@joycescraftshop.com for further advise.

 

Who pays for return postage?

 We cannot yet offer free returns. This is something we hope to provide in the future.

Customers must pay for their return. Please follow the steps below:Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transit.

1. Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transit.
2. Customers returning products from outside the EU are responsible for any taxes and duties payable on the shipment.
3. Visit info@joycescraftshop.com to notify us of your return